Repair Plans — From £0.99 / day

KEEP YOUR TECH

RUNNING PERFECTLY.

Certified engineers. Transparent pricing. On-site visits included in every plan — no call-out charges, no hidden fees.

Standard Plan

1 Site Visit / Month

One scheduled engineer visit per calendar month. Health check, maintenance & minor repairs carried out on-site.

Gold Plan

2 Site Visits / Month

Two scheduled visits per month. Proactive servicing, performance tuning & priority fault resolution on your premises.

Platinum Plan

4 Site Visits / Month

Weekly engineer presence. Full system audits, preventative maintenance & same-day emergency callouts all included.

Choose the right cover for you

Standard

STANDARD

£0.99

per day · ~£30 / month

Approx. £29.70 billed monthly

Perfect for home users and individuals who want reliable expert cover without breaking the bank. Your own certified Thor engineer visits once a month to keep everything running smoothly — with email support and fast remote assistance whenever you need it.

On-Site Engineer Visits

Once a Month

Scheduled visit every calendar month · health check, minor repairs & maintenance included

Laptop screen diagnosis & replacement

Cracked, flickering or dead screens repaired or replaced with manufacturer-equivalent parts.

Keyboard & trackpad repair

Sticky keys, non-responsive keys, or full keyboard swap covered.

Battery diagnosis & replacement

Battery health tested; faulty units replaced to restore full charge capacity.

Charging port & power jack repair

Loose, broken or corroded charging ports repaired or replaced.

Basic peripheral faults

USB ports, audio jacks, webcam and basic connector issues.

Liquid damage recovery

RAM & SSD upgrades

Operating system reinstallation

Clean Windows, macOS or Linux install with driver setup and activation.

Virus & malware removal

Full system scan, threat removal and security software setup.

Software installation & setup

Up to 5 applications installed, licensed and configured per visit.

System speed optimisation

Startup clean-up, bloatware removal and performance tweaks.

Data recovery

Cloud backup setup

Wi-Fi fault diagnosis

Identify and resolve connectivity drops, slow speeds and authentication issues.

Basic network troubleshooting

IP conflicts, DNS errors and adapter resets resolved remotely or on-site.

Router & network setup

VPN configuration

Email support (Mon–Fri)

Responses within 4 business hours on all email tickets.

Remote desktop assistance

Secure remote access for software faults, setup and guidance.

5-day repair turnaround

Drop-off or collection repairs returned within 5 working days.

Phone & live chat support

Priority repair queue

GOLD

£1.50

per day · ~£45 / month

Approx. £45.70 billed monthly

On-Site Engineer Visits

Twice a Month

Two scheduled visits per calendar month · performance tuning, proactive maintenance & priority fault resolution

Laptop screen diagnosis & replacement

Cracked, flickering or dead screens repaired or replaced with manufacturer-equivalent parts.

Keyboard & trackpad repair

Sticky keys, non-responsive keys, or full keyboard swap covered.

Battery diagnosis & replacement

Battery health tested; faulty units replaced to restore full charge capacity.

Charging port & power jack repair

Loose, broken or corroded charging ports repaired or replaced.

Basic peripheral faults

USB ports, audio jacks, webcam and basic connector issues.

Liquid damage recovery

RAM & SSD upgrades

Operating system reinstallation

Clean Windows, macOS or Linux install with driver setup and activation.

Virus & malware removal

Full system scan, threat removal and security software setup.

Software installation & setup

Up to 5 applications installed, licensed and configured per visit.

System speed optimisation

Startup clean-up, bloatware removal and performance tweaks.

Data recovery

Cloud backup setup

Wi-Fi fault diagnosis

Identify and resolve connectivity drops, slow speeds and authentication issues.

Basic network troubleshooting

IP conflicts, DNS errors and adapter resets resolved remotely or on-site.

Router & network setup

VPN configuration

Email support (Mon–Fri)

Responses within 4 business hours on all email tickets.

Remote desktop assistance

Secure remote access for software faults, setup and guidance.

5-day repair turnaround

Drop-off or collection repairs returned within 5 working days.

Phone & live chat support

Priority repair queue

Platinum

PLATINUM

£3.00

per day · ~£91 / month

Approx. £91.50 billed monthly

On-Site Engineer Visits

Four Times a Month

Weekly engineer presence · full system audits, preventative maintenance, emergency callouts & dedicated account support

Laptop screen diagnosis & replacement

Cracked, flickering or dead screens repaired or replaced with manufacturer-equivalent parts.

Keyboard & trackpad repair

Sticky keys, non-responsive keys, or full keyboard swap covered.

Battery diagnosis & replacement

Battery health tested; faulty units replaced to restore full charge capacity.

Charging port & power jack repair

Loose, broken or corroded charging ports repaired or replaced.

Basic peripheral faults

USB ports, audio jacks, webcam and basic connector issues.

Liquid damage recovery

RAM & SSD upgrades

Operating system reinstallation

Clean Windows, macOS or Linux install with driver setup and activation.

Virus & malware removal

Full system scan, threat removal and security software setup.

Software installation & setup

Up to 5 applications installed, licensed and configured per visit.

System speed optimisation

Startup clean-up, bloatware removal and performance tweaks.

Data recovery

Cloud backup setup

Wi-Fi fault diagnosis

Identify and resolve connectivity drops, slow speeds and authentication issues.

Basic network troubleshooting

IP conflicts, DNS errors and adapter resets resolved remotely or on-site.

Router & network setup

VPN configuration

Email support (Mon–Fri)

Responses within 4 business hours on all email tickets.

Remote desktop assistance

Secure remote access for software faults, setup and guidance.

5-day repair turnaround

Drop-off or collection repairs returned within 5 working days.

Phone & live chat support

Priority repair queue

Choose the right cover for you

Standard

STANDARD

£0.99

per day · ~£30 / month

Approx. £29.70 billed monthly

On-Site Engineer Visits

Once a Month

Scheduled visit every calendar month · health check, minor repairs & maintenance included

GOLD

£1.50

per day · ~£45 / month

Approx. £45.70 billed monthly

The most popular choice for families, home offices and small businesses. Two monthly engineer visits mean your devices stay in top condition year-round. Enjoy full hardware & software cover, data recovery, priority response and phone support all for less than a cup of coffee a day.

On-Site Engineer Visits

Twice a Month

Two scheduled visits per calendar month · performance tuning, proactive maintenance & priority fault resolution

Platinum

PLATINUM

£3.00

per day · ~£91 / month

Approx. £91.50 billed monthly

The complete solution for businesses, power users and anyone who simply can’t afford downtime. Four engineer visits per month, effectively a weekly presence combined with same-day response, unlimited data recovery, enterprise networking, a dedicated account manager and a free loan device while yours is in for repair.

On-Site Engineer Visits

Four Times a Month

Weekly engineer presence · full system audits, preventative maintenance, emergency callouts & dedicated account support

Compare Our Plans

Choose the Right Repair Plan for You

Get regular computer and laptop support with a plan designed around how often you need our engineers.

Service Comparison What's Included?	STANDARD £ 0.99 per day · ~£30 / month Approx. £29.70 billed monthly 1× Visit / Month	MOST POPULAR GOLD £ 1.50 per day · ~£45 / month Approx. £45.70 billed monthly 2× Visits / Month	PLATINUM £ 3.00 per day · ~£91 / month Approx. £91.50 billed monthly 4× Visits / Month
🔧 On-Site Service
On-site visit	✓	✓	✓
Full system check	✓	✓	✓
Minor repairs & adjustments	✓	✓	✓
Proactive maintenance	✕	✓	✓
Priority service	✕	✕	✓
💻 Hardware Repairs
Laptop / PC screen repair	✓	✓	✓
Keyboard & trackpad repair	✓	✓	✓
Battery replacement	✓	✓	✓
Charging port repair	✓	✓	✓
Ports & peripherals	✓	✓	✓
Liquid damage repair	✕	✓	✓
RAM / SSD upgrades	✕	✓	✓
⚙ Software & Diagnostics
OS installation & setup	✓	✓	✓
Virus & malware removal	✓	✓	✓
Software installation & setup	✕	✓	✓
System speed optimisation	✕	✓	✓
Startup / performance diagnostics	✕	✓	✓
Data recovery assistance	✕	✕	✓
💬 Support & Response
Email support	✓	✓	✓
Remote assistance	✕	✓	✓
5-day repair turnaround	✕	✓	✓
Priority repair queue	✕	✕	✓
Ready to get started?	START STANDARD	START GOLD	START PLATINUM

ℹ Parts are charged separately. Plan prices cover the included service and technician support.

Compare Our Plan

Choose the Right Repair Plan for You

Get regular computer and laptop support with a plan designed around how often you need our engineers.

Standard

Essential Support

£0.99

per day · ~£30 / month

Approx. £29.70 billed monthly

Perfect for home users and individuals who want reliable support and peace of mind.

1× On-site engineer visit per month
Full system check & diagnostics
Minor repairs & adjustments
Laptop & PC screen repair
Keyboard & trackpad repair
Battery diagnosis & replacement
Charging port & power jack repair
Basic ports & peripheral troubleshooting
Operating system installation & setup
Virus & malware removal
Email support (Mon–Fri)

GOLD

Essential Support

£1.50

per day · ~£45 / month

Approx. £45.70 billed monthly

Ideal for professionals and small businesses that need comprehensive maintenance.

2× On-site engineer visits per month
Performance tuning & maintenance
Priority fault resolution
Laptop & PC screen repair
Keyboard & trackpad repair
Battery diagnosis & replacement
Charging port & power jack repair
Basic ports & peripheral troubleshooting
Liquid damage repair
RAM & SSD upgrades
Operating system installation & setup
Virus & malware removal
Software installation & setup
Startup & performance diagnostics
Email & phone/live chat support
Remote desktop assistance

Premium

Maximum Protection

£3.00

per day · ~£91 / month

Approx. £91.50 billed monthly

For those who want the highest level of support, security and proactive monitoring.

4× On-site engineer visits per month
Full system audits & maintenance
Same-day emergency callouts
Priority service
Keyboard & trackpad repair
Battery diagnosis & replacement
Charging port & power jack repair
Basic ports & peripheral troubleshooting
Liquid damage repair
RAM & SSD upgrades
Operating system installation & setup
Virus & malware removal
Software installation & setup
System speed optimization
Startup & performance diagnostics
Data recovery assistance
Email support & phone
Remote desktop assistance
Priority repair queue