Description
Why Choose the Gold Computer Maintenance Plan London?
Families, home offices and small businesses in London need reliable computers to work, study and connect. The gold computer maintenance plan London is our most popular offering because it provides comprehensive protection and proactive maintenance at an affordable daily rate. For roughly the cost of a coffee, you receive two scheduled engineer visits per month, full hardware and software cover, data recovery up to 1 TB and priority support.
This package is designed to deliver peace of mind. Certified Thor engineers handle repairs, upgrades and optimisation, while you focus on your family or business. The plan reflects typical UK pricing: professional home network installation generally costs £150–£200 and single RAM upgrades start from about £60. Meanwhile, hard‑drive data recovery in the UK ranges between £350 and £600, and the average secure data recovery cost is around £222. By bundling these services into one plan, ThorComputer.com provides excellent value and transparency.
What’s Included
On‑Site Engineer Visits
Two scheduled visits every calendar month give our engineers the opportunity to perform performance tuning, proactive maintenance and priority fault resolution. Regular health checks help prevent problems before they become costly. If you encounter an urgent issue between visits, remote desktop sessions are unlimited, and you can contact us by phone, email or live chat during business hours.
Hardware Repairs & Upgrades
- Laptop screen repairs: We replace cracked, flickering and dead screens, including IPS, OLED and touch panels.
- Keyboard, trackpad & input repairs: Full keyboard replacements and backlight repairs restore comfortable typing.
- Battery diagnosis & replacement: Our technicians test battery health and install extended‑life cells when available.
- Charging port & power jack repair: We fix loose or corroded charging ports to restore reliable power delivery.
- Liquid damage recovery: Professional ultrasonic cleaning and component‑level testing stabilise water‑damaged laptops. London repair specialists charge about £90 for this service, which includes complete teardown, ultrasonic cleaning and diagnostic testing.
- RAM & SSD upgrades: Upgrading RAM is one of the best ways to improve performance. Professional RAM upgrades in London start at £60 and include compatibility checks and same‑day installation. For laptops with soldered memory, specialist micro‑soldering is available.
- Cooling system clean & thermal repaste: We remove dust, clean fans and apply fresh thermal compound to keep temperatures low.
- Exclusions: GPU & motherboard‑level repairs fall outside this plan; those require custom quotes.
Software & Data Services
- Operating system reinstallation & migration: We reinstall Windows, macOS or Linux and migrate your data, ensuring licence activation and driver setup.
- Virus, malware & ransomware removal: Our deep‑scan service removes threats and includes a 12‑month antivirus licence.
- Unlimited software installs per visit: We install and configure any number of applications during each visit.
- Data recovery up to 1 TB: Losing data can be costly—hard‑drive data recovery in the UK usually costs £350–£600, while typical secure data recovery averages £222. Our plan includes recovery of deleted, corrupted or failed drives up to 1 TB, delivering exceptional value.
- Driver updates & system optimisation: We keep drivers current and remove bloatware to maximise performance.
- Exclusions: Cloud backup setup and business software deployment require our business packages.
Networking & VPN Support
- Wi‑Fi fault diagnosis & resolution: We troubleshoot connectivity drops, slow speeds and authentication errors.
- Router & network setup: Professional home‑network installation in the UK typically costs £150–£200; our plan includes router installation, SSID configuration, channel optimisation and cable management.
- VPN setup & configuration: We configure personal or business VPNs on up to three devices, protecting your privacy when working remotely.
- Network speed & stability audit: Our engineers perform throughput testing and provide recommendations to improve stability and security.
- Exclusions: Multi‑device enterprise network management is beyond the scope of this plan.
Support & Response
- Email support (Mon–Fri): Send an email anytime and expect a response within four business hours.
use this mailbox (info@thorcomputer.com) - Remote desktop assistance: Secure remote access is provided using industry‑standard encryption. You watch everything we do, remain in control and can end sessions at any time.
- On‑site engineer visits once a month: Enjoy a scheduled visit every calendar month. The engineer performs health checks, minor repairs and maintenance.
- Repair turnaround: When devices require workshop attention, we strive to return them within 5 working days a timeline similar to London repair centres that complete most complex repairs in 3–5 days.
