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Work History

Our Latest Project Reports

Malware Removal Report

Comprehensive malware removal and system optimization performed on the customer’s Dell Inspiron 14. All detected threats have been eradicated, and the device has been secured and restored to optimal performance.

Antivirus & Malware Removal Report – Dell Inspiron 14

Customer Concern:
The customer reported that their Dell Inspiron 14 laptop was running unusually slow, displaying pop-ups, redirecting web pages, and showing signs of suspicious activity such as unknown programs starting on boot.

Action Taken:

  • Initial Inspection & Safety Measures:
    Booted into Safe Mode. Backed up user data.
  • Threat Detection:
    Scanned with Windows Defender, Malwarebytes, AdwCleaner. Detected Trojans, adware, and PUPs.
  • Threat Removal:
    Removed all threats, reset browsers, cleaned temp files with CCleaner.
  • System Updates & Protection Installation:
    Updated Windows, installed antivirus with real-time protection.
  • Performance Optimization:
    Disabled unnecessary startup programs, improved performance.
  • Final Testing:
    Restarted, no further issues, stable and secure system.

Outcome:
All malware removed. System secure and performing normally. Customer advised on safe browsing practices.

Hinge Repair Report

The left hinge of the customer's HP Pavilion 15 was loose, causing the screen to lift unevenly. After a thorough inspection and repair, the hinge was reinforced, restoring smooth opening and closing.

Hinge Repair Report – HP Pavilion 15

Customer Concern:
The customer reported that the left hinge of their HP Pavilion 15 laptop was loose and causing the screen to lift unevenly when opening or closing the lid. In some cases, the bottom casing would separate slightly, raising concerns about long-term damage to the screen or internal components.

Action Taken:

  • Initial Inspection:
    Found left hinge partially detached due to worn or broken plastic supports. Screen frame and hinge intact but under stress.
  • Disassembly:
    Powered down laptop, disconnected battery, removed casing and keyboard panel to access hinge mount. Partially disassembled screen assembly to free hinges.
  • Hinge Repair and Reinforcement:
    Cleaned and reinforced hinge mount with epoxy resin. Aligned and clamped hinge to cure. Used metal washer/bracket where mounts were broken.
  • Reassembly:
    After curing, hinge tested for smooth movement and secure fit. Reassembled screen, base, and keyboard panels with all screws.
  • Testing:
    Opened and closed laptop multiple times. Hinge stable, motion smooth, and casing flush with no gaps.

Outcome:
Hinge successfully repaired and reinforced. Laptop lid opens and closes smoothly with no resistance or flexing. Customer advised to avoid excessive pressure on screen and to use both hands when opening lid.

Power Jack Replacement

The laptop's DC power jack was faulty, preventing consistent charging and power-on functionality. After a detailed inspection, the defective jack was replaced, restoring reliable charging and stable power connectivity.

Power Jack Replacement Report – Lenovo IdeaPad 3

Customer Concern:
The customer reported that their Lenovo IdeaPad 3 laptop was no longer charging or powering on consistently. The original charging cable was tested and confirmed to be functional. Upon inspection, the DC power jack appeared loose and intermittently disconnected from the motherboard, indicating a faulty or damaged jack.

Action Taken:

  • Initial Testing:
    Tested with a known-good charger; confirmed unstable power connection. Externally charged battery verified the rest of the system was functional.
  • Disassembly:
    Powered down laptop, disconnected battery, removed bottom panel and internal connectors to access motherboard.
  • Power Jack Removal:
    Desoldered faulty DC jack using soldering iron, hot air rework station, and desoldering pump. Applied thermal tape to protect surrounding components.
  • Installation of New Jack:
    Soldered new compatible DC jack. Inspected solder joints for proper alignment and quality.
  • Reassembly:
    Reinstalled motherboard and components, secured bottom panel, and reconnected battery.
  • Final Testing:
    Plugged into power; charging indicator lit up and device powered on reliably. Tested jack stability with slight movement.

Outcome:
The power jack was successfully replaced. The laptop is now charging and powering on reliably. The customer was informed of the repair and confirmed satisfaction upon testing the unit.

LCD Replacement Report

The customer's cracked and distorted LCD was replaced with a compatible new screen. After careful removal and installation, the laptop’s display is now fully restored with clear visuals and no defects.

LCD Replacement Report – HP Pavilion x360 Convertible

The customer's cracked and distorted LCD was replaced with a compatible new screen. After careful removal and installation, the laptop’s display is now fully restored with clear visuals and no defects.

Customer Concern:
The customer reported that the screen on their HP Pavilion x360 convertible laptop was cracked and displaying distorted visuals. The laptop powered on normally and functioned correctly when connected to an external monitor.

Action Taken:

  • Replacement LCD Sourcing:
    A compatible replacement LCD screen, matching the exact model and part number, was sourced and verified.
  • Screen Removal:
    The damaged LCD was carefully removed, ensuring that neither the bezel nor the laptop’s shell casing was damaged.
  • New LCD Installation:
    Easy-pull adhesive strips were applied to secure the screen in place. The new LCD was properly aligned and installed.
  • Reassembly:
    The bezel was reattached and firmly fitted, restoring the laptop’s structural integrity and appearance.

Verification:
After reassembly, the laptop was powered on and tested by both the technician and the customer. The new screen displayed correctly with no visual defects, confirming successful installation. The customer confirmed satisfaction with the repair.

Motherboard Repair

The customer's Dell Alienware m15 R6 was not powering on due to motherboard failure. After a thorough diagnostic, the motherboard was replaced, restoring full functionality, including all system components.

Motherboard Repair Report – Dell Alienware m15 R6

The customer's Dell Alienware m15 R6 was not powering on due to motherboard failure. After a thorough diagnostic, the motherboard was replaced, restoring full functionality, including all system components.

Customer Concern:
The customer reported that their Dell Alienware m15 R6 gaming laptop failed to power on despite being connected to a verified working power adapter. No LED indicators were active, and no fan activity or display output was observed.

Action Taken:

  • Initial Diagnostic:
    The motherboard was identified as the root cause, with visible signs of component failure near the power delivery circuit.
  • Disassembly:
    The laptop was carefully disassembled following static safety protocols.
  • Replacement Motherboard:
    A compatible replacement motherboard was sourced and thoroughly inspected before installation.
  • Reassembly:
    The new motherboard was installed with thermal paste reapplied to the CPU and GPU. The system was reassembled, and all screws and connectors were secured properly.

Verification:
After reassembly, the laptop powered on successfully and passed all key function tests. Stress testing software was used to verify stability under load. The customer confirmed that the laptop was functioning normally.

Customer Confirmation:
The customer was satisfied with the repair and acknowledged successful restoration of system functionality.

Data Recovery Report

The customer’s MacBook Pro 13-inch (2020, Intel) was unable to boot into macOS. After careful diagnostics and utilizing specialized recovery tools, over 180GB of important data, was successfully retrieved.

Data Recovery Report – MacBook Pro 13-inch (2020, Intel)

The customer’s MacBook Pro 13-inch (2020, Intel) was unable to boot into macOS. After careful diagnostics and utilizing specialized recovery tools, over 180GB of important data, including documents and photos, was successfully retrieved and transferred to an encrypted external drive.

Customer Concern:
The customer reported that their MacBook Pro 13-inch (2020, Intel) was no longer booting into macOS. The system would power on and display the Apple logo but would either freeze during startup or enter recovery mode repeatedly. The customer requested data recovery from the internal SSD, specifically documents, project files, and photos.

Action Taken:

  • Initial Diagnostics:
    macOS was confirmed to be corrupted, but the internal SSD was intact. Target Disk Mode was inaccessible due to instability.
  • Data Recovery:
    Using a specialized Mac-to-PC SSD interface, a sector-by-sector scan was performed to recover critical files like documents, media, and application data.
  • Data Transfer:
    The recovered data was transferred to an encrypted external drive provided by the customer. Integrity checks ensured all files were complete and accessible.

Verification:
The recovered files were reviewed with the customer, and several key files were opened to verify successful recovery. The total data recovered exceeded 180 GB, including important work documents and photo libraries.

Customer Confirmation:
The customer confirmed receipt of the recovered data and expressed satisfaction with the outcome. The original MacBook was returned with no further modifications beyond recovery access.

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About Us

With 25 years experience in the IT sector, Thor Computer has constantly evolved to provide unrivalled support for the latest tech, specialising in computer hardware, software repair and tailoring solutions to your requirements.

Based in Mitcham, Surrey we offer IT sales and support to a diverse range of clients from home to business users, province-wide. Our main focus is you, the customer. Call or message us today, we are sure we can help.

Rating on Bark
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Calum Fulton

It was an absolute pleasure. The technician was thorough while trying to work out what the exact issue was. I would definitely recommend the service to a friend

Barry

Service received was of a very professional nature. All works complete to a speedy completion. Overall very happy with the service provided.

Georgie C

Thank you for all of your help in fixing my computer. Highly recommend and will passing on details to friends & family 🙂

Sandeep Tyagi

Mike is very professional, carry out exceptional work with attention to detail. I would recommend him to anyone. I myself is the Chief Technical Officer and he managed to impress me with his skillset. Keep it up Mike.

Michael Rand

Superb work, Michael worked really hard at some very difficult computer issues. Many thanks indeed.

Mariama Agab

Thank you so much for sorting out my MacBook. I am amazing by the service given very professional and top quality. I am happy to recommend you to my contacts and will use your services again in the future if needed.

Aisha Mustapha

Thor computer Services Ltd are professional, timely and affordable. Overall, I had a great experience, and I would recommend them anytime any day.

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