Thor Computer Terms & Conditions
1. Data Responsibility
Thor Computer Ltd does not guarantee the preservation of customer data. It is the sole responsibility of the customer to ensure all important data is backed up prior to submitting any device for repair.
2. Repair Timeframe
An estimated repair completion time will be provided at the time of device handover. In the event of any delays, customers will be promptly informed.
3. Repair Warranty
If applicable, a repair warranty is available for a period of 7 days starting from the date the repair is completed. This warranty covers only the specific issue addressed during the service.
4. Cost Estimation
An initial cost estimate will be provided following the device diagnosis. Please note that this estimate may be subject to change based on further diagnostics and any additional complexities that may arise.
5. Abandoned Equipment
Devices not collected within 30 days post-repair will be deemed abandoned. Thor Computer Ltd reserves the right to dispose of such equipment as necessary.
Company Policy
1. Cancellation Policy
Cancellation Fee: A fee of £25 will be charged for any job cancelled after confirmation and booking. This fee covers administrative costs and compensates for the reserved appointment time.
Notification: To avoid the cancellation fee, please notify us of any cancellations at least 24 hours before the scheduled appointment.
2. Hardware Replacement
Deposit Requirement: For repairs necessitating additional hardware replacement, a deposit is required before work commences. This ensures timely procurement of the necessary parts for your repair.
Deposit Amount: The deposit amount will be communicated prior to confirming the repair job.
3. Refund Policy
Refund Processing: Requests for refunds will be processed within 28 days. We strive to handle refunds promptly while ensuring all necessary checks are completed.
Eligibility for Refund: Refunds are considered for cases where services have not been rendered or if there are issues with the purchased hardware.
4. Timeline for Work
Completion timelines depend on the sourcing and availability of required parts. We aim to provide accurate estimates for completion times.
Same-Day Service: Most repairs are completed on the same day. However, if additional parts are required and must be taken to our lab, the estimated completion time may extend to 14-28 days.
Communication: We will keep you informed of any delays and provide updates on the status of your repair and parts sourcing.
5. Equipment Pick-Up Policy
Pick-Up Timeline: Customers must pick up their equipment within 28 days of repair completion.
Abandonment Clause: Equipment not picked up within this timeframe will be considered abandoned, and Thor Computer reserves the right to dispose of it as deemed appropriate.
Notification: We will make reasonable efforts to contact customers regarding their uncollected equipment before disposal.
6. 7-Day Customer Guarantee
If you experience the same issue within 7 days of service completion, contact us for a prompt assessment and resolution at no additional cost.
Conclusion
Thank you for choosing Thor Computer. We appreciate your understanding and cooperation with these policies, designed to ensure fair and efficient service for all our clients. If you have any questions or need further clarification, please do not hesitate to contact us.
