At Thor Computer, our commitment is to deliver high-quality repair services and ensure customer satisfaction. To facilitate a seamless experience for all our clients, we have implemented the following policies concerning cancellations, hardware replacement, refunds, job leads, payment, agreements, and timelines for work completion.
Cancellation Fee: A fee of £25 will be charged for any job cancelled after confirmation and booking. This fee covers administrative costs and compensates for the reserved appointment time.
Notification: To avoid the cancellation fee, please notify us of any cancellations at least 24 hours before the scheduled appointment.
Deposit Requirement: For repairs necessitating additional hardware replacement, a deposit is required before work commences. This ensures timely procurement of the necessary parts for your repair.
Deposit Amount: The deposit amount will be communicated prior to confirming the repair job.
Refund Processing: Requests for refunds will be processed within 28 days. We strive to handle refunds promptly while ensuring all necessary checks are completed.
Eligibility for Refund: Refunds are considered for cases where services have not been rendered or if there are issues with the purchased hardware.
Work Completion Timeline: Completion timelines depend on the sourcing and availability of required parts. We aim to provide accurate estimates for completion times.
Same-Day Service: Most repairs are completed on the same day. However, if additional parts are required and must be taken to our lab, the estimated completion time may extend to 14-28 days.
Communication: We will keep you informed of any delays and provide updates on the status of your repair and parts sourcing.
Pick-Up Timeline: Customers must pick up their equipment within 28 days of repair completion.
Abandonment Clause: Equipment not picked up within this timeframe will be considered abandoned, and Thor Computer reserves the right to dispose of it as deemed appropriate.
Notification: We will make reasonable efforts to contact customers regarding their uncollected equipment before disposal.
Purchase of Job Leads: Computer technicians can purchase job leads through the Thor Computer website to access potential job opportunities.
Non-Guaranteed Outcomes: We do not guarantee that purchased job leads will result in secured employment or further communication with potential clients. The technician acknowledges that purchasing a lead is an opportunity to bid or offer services, and Thor Computer holds no responsibility for the success or failure of any job offers.
Customers, whether residential or business, must make payment upon completion of the work before the engineer leaves the site. For computers worked on at our workshop, payment must be made in full before the handover. Payments can be made by cash or bank transfer.
Customers are required to read and sign the Company Policy and Customer Agreement Form upon job confirmation before any work begins.
At Thor Computer, we offer a 7-Day Customer Guarantee to ensure your complete satisfaction. If you experience the same issue within 7 days of service completion, contact us for a prompt assessment and resolution at no additional cost. This guarantee covers only the specific problem addressed in the original service, ensuring you receive the necessary support to fully resolve any concerns. Your satisfaction is our priority, and we are committed to providing effective solutions within this 7-day period.
Thank you for choosing Thor Computer. We appreciate your understanding and cooperation with these policies, designed to ensure fair and efficient service for all our clients. If you have any questions or need further clarification, please do not hesitate to contact us. By adhering to these policies, we aim to provide you with a transparent and efficient service experience.
